A viral TikTok appears to show a man calling McDonald’s to complain about having to make his own Land Air & Sea sandwich.
the Sandwich Land Air & Sea is a limited-time menu item at McDonald’s that combines a Big Mac, McChicken, and Filet-O-Fish. When ordered, the sandwich comes disassembled so customers can build it themselves.
“Order them by name, build them by hand, and hack the McDonald’s menu because it’s not our menu, it’s yours,” the company said. website States.
Apparently, the sandwich was no match for the upset customer, who TikTok viewers dubbed a “Karen” man.
The video shows the man with his back to the camera, speaking loudly and apparently on the phone with a McDonald’s customer service representative. TikToker Anna Kathryn Kasson (@annakathrynkasson) posted the images, saying the man is her husband.
“When your husband calls the McDonald’s company asking for a refund because the new Land Air & Sea sandwich comes in three separate sandwiches,” Kasson wrote in the video’s onscreen caption.
“It wasn’t a sandwich. It was apparently three sandwiches I had to make myself in a Land Air & Sea,” the man said slowly and exaggeratedly. “If I wanted to make my own sandwich, I would have stayed home and made my own sandwich.”
The man added that he was “very unhappy” with the situation.
Viewers had differing opinions on the video: some seemed to side with the man, while others thought he overreacted.
“@McDonald’s don’t advertise a photo of something I can’t order,” one viewer commented on the video.
Another viewer wrote: “Wait do you have to build it yourself? It sucks. Totally not how they listed it. I would have been a little crazy too.
Some viewers disagreed, pointing out that McDonald’s advertises that the sandwich is build-your-own.
“It literally says build it yourself. Reimbursement? What if you read, ”said a viewer.
“All the advertising literally says you have to build it yourself,” another user commented.
Other viewers chimed in with jokes and sarcastic comments.
“Oh no??? He had to ride it himself??? Is he okay?!?!? How did he get over it!!!” a sarcastic comment read.
Someone else called the man a “McKaren”.
Even Arby’s TikTok account chimed in, simply writing, “WELP.”
A viewer sympathized with McDonald’s employees who have to deal with customers like the man. “That’s why people don’t like working in these jobs,” the viewer wrote.
The Daily Dot contacted the Kasson via a TikTok comment and McDonald’s via email.
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*First published: February 3, 2022, 7:35 p.m. CST
Cecilia Lenzen is a journalism student at the University of Texas at Arlington and a freelance reporter for the Daily Dot.